Reservations: Thank you for choosing the Tahoe Rental Company for your vacation rental. To confirm your reservation, a deposit of 25% of the total Booking Charge is required, as well as this signed Rental Agreement. The balance of the Booking Charge is due 45 days prior to your arrival date. If your arrival date is less than 45 days from the date you reserve the total Booking Charge is due immediately and the payment and Rental Agreement must be received within 48-hours of making your reservation. The total Booking Charge includes: 1) rent, 2) a non-refundable cleaning and inspection fee, 3) Rental Unit Damage Protection Plan or security deposit, 4) Transient Occupancy Tax (TOT), which is 10%-12% of the rent (depending on county).
Forms of Payment: Tahoe Rental Company accepts Discover, MasterCard and Visa cards, as well as e-checks. Checks made payable to Tahoe Rental Company are also accepted, but must be received according to the timetable outlined below. If you are using a credit card for the deposit, the outstanding balance will be charged to the same credit card used for the deposit, unless you make other arrangements prior to the due date of your final payment. If you are paying by check, the deposit must be received within 48 hours of making the reservation and final payment must be received at least seven days prior to the due date to allow for processing. If your arrival is less than 45 days from the date you reserve, the total rental price is due immediately and payment must be received within 48-hours of making your reservation. A credit card must be on file with Tahoe Rental Company to be used in the case of damages above and beyond what is covered by the Rental Unit Damage Protection plan included with this booking.
Cancellation Policy/Refunds: All reservations are unconfirmed until Tahoe Rental Company receives a signed copy of the Rental Agreement. This signed document must be returned within 48 hours of booking. To cancel this reservation, Notice of Cancellation must be received in writing within 45 days prior to the check-in date. If Notice of Cancellation is received (in writing) within this specified time, then Tahoe Rental Company will refund the Guest(s) all sums paid, less a $100 cancellation fee.
If the Guest(s) cancel less than 45 days of the check-in date, then 100% of the Booking Charge is forfeited.
There are no refunds for poor snow conditions, severe weather, late arrivals, early departures, poor travel conditions, road closures, allergies, health or medical issues, utility or water outages, mandatory evacuation, construction at neighboring properties, war, terrorism, acts of God or other reasons beyond Tahoe Rental Company's control. Tahoe Rental Company strongly urges you to obtain the optional Red Sky Mountain Trip Preserver travel insurance. The plan protects your vacation investment if you must cancel for many unforeseen reasons such as illness, injury, poor traveling conditions, accidents, or involuntary termination of employment. You may review the benefits and Mountain Trip Preserver policy benefits at www.mountaintrippreserver.com.
Property Damage: Included in your Booking Charges is an Accidental Damage Waiver for $44.95. This waiver covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The waiver will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If, during your stay, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum of $3,000. Certain terms and conditions apply. The Accidental Damage Waiver can be purchased up to, and including at, check-in. By submitting payment for this waiver, you authorize and request Tahoe Rental Company to accept your Accidental Damage Waiver amount payable under the terms and conditions of the waiver. The Accidental Damage Waiver is optional. If you wish to decline the Accidental Damage Waiver a $3,000 security deposit will be placed on the credit card on file. For details of this plan please contact Tahoe Rental Company. Participation in the Accidental Damage Waiver does not negate your responsibility for damages. You are responsible for all damages that are outside normal wear and tear, any missing items, extraordinary cleaning, plumbing stoppages or other damages to the home. By signing this Agreement, you authorize Tahoe Rental Company to charge your credit card to cover any costs in excess of the maximum benefit of $3000 allowed under the policy. If the cost of replacement, repairs or cleaning exceeds your credit card limit, you agree to pay the difference to Tahoe Rental Company. In the event of a dispute concerning a security deposit, arguments are to be heard in the jurisdiction where the Property exists.
Check-In: Check-in time is 4:00 pm. You will be sent check-in instructions within two weeks of your arrival. Keys and addresses will only be provided if you are paid in full and we have a signed Rental Agreement on file.
Check-Out: Check-out time is 10:00 am. Because the time between your departure and the arrival of the next guests is limited, a fee of $50 per half hour will be assessed for departure times after 10:00 am. Please follow the check-out procedures listed within the binder provided in the rental unit. A $25 per item fee, in addition to the actual cost, will be charged for lost keys, garage door openers, parking passes, HOA passes, etc., so please be sure all are accounted for before your departure.
Pets: Unless you are renting a Pet-Friendly property and have received permission to bring a pet, pets are not allowed in, at, or around the rental property. If you violate the No Pets policy, your entire group will be evicted immediately and all payments will be forfeited. An additional pet fee will be charged to the credit card on file or taken from your security deposit (if applicable). If you are renting a pet-friendly property, failure to communicate that you are bringing a pet or pay the $45 pet fee will result in an additional $150 fee, which will be charged to the credit card on file or taken from your security deposit.
Smoking: All our rental properties are non-smoking properties.
Cleaning: Cleaning: Guest(s) acknowledge that the property is in good order and repair, unless otherwise indicated within two hours of check-in. The Booking Charge includes the inspection and cleaning of the rental upon departure. It is required that the property be left in the same condition you received it by following the departure instructions provided at check-in. Guest(s) credit card will be charged for any extra cleaning (at a rate of $50/hour), damages (including stains), and/or loss of inventory.
Number of Guests: The number of guests allowed is specified in the Rental Agreement. If, at any time, the number of people (children and adults) exceeds the maximum occupancy, you are in breach of this Agreement. Your entire group may be evicted immediately and all payments and security deposits will be forfeited.
Parties/Rules & Regulations: The property being rented is in a residential neighborhood or complex with year-round residents living near-by. Parties, excessive noise, rowdy behavior, loud music or other nuisances will not be tolerated. Please note that noise carries easier an further at higher elevations. Any complaints from neighbors about the aforementioned may result in immediate eviction without refund. If subject property is a condominium, Guest(s) agree to abide by all Rules & Regulations including, but not limited to, rules with respect to noise, odors, disposal of refuse, parking, and use of common areas. Violation of any rules and regulations will be deemed a material breach of this rental agreement and may result in immediate eviction without refund.
Hot Tub: If subject property includes a hot tub, Guest(s) acknowledge that the hot tub and surrounding patio/deck can be dangerous; that the deck/patio can be slippery when wet and that injury is likely to occur to anyone who is not careful. With full knowledge of the above facts and warnings, the undersigned accepts and assumes all risks involved in or related to the use of the hot tub and deck/patio areas. Misuse of hot tub resulting in a dump and scrub will be an additional fee. Hot tub is to be used only between the hours of 8:00 AM and 10:00 PM.
Maintenance: Tahoe Rental Company will conscientiously try to address maintenance issues as they occur. If an issue occurs that cannot be fixed in a reasonable amount of time, and it significantly affects the Guest(s) stay, Tahoe Rental Company reserves the right to refund at their discretion or relocate Guest(s) to another property. Please call us immediately with any problems. After hours emergency number is 530-448-2076.
Home Owner Associations: Tahoe Rental Company cannot guarantee amenities provided through homeowner associations, including, but not limited to pools, hot tubs, clubhouses, tennis courts, golf facilities, picnic, and beach facilities.
Parking: Parking availability is listed in the property descriptions on our website or from our staff. If, at any time, the number of vehicles exceeds the parking availability listed for this property, you are in breach of this Agreement. Your entire group may be evicted immediately and all payments and security deposits will be forfeited. Please note, from November 1st to May 1st, on-street parking is illegal due to snow removal operations and you will be ticketed and/or towed.
Snow Removal: You are responsible for shoveling necessary walkways during your stay. Snow removal of the driveway is provided for each property; however, Tahoe Rental Company does not control the snow removal operators. When plow trucks are outside, please move vehicles from the driveway to facilitate snow removal. If cars are left unattended in the driveway, the operator may skip the home, rather than risk damage to the property. Snow shovels are provided with each property.
Trash Removal: All trash is to be kept inside the home or in the locked metal container called a "Bear Box" in the driveway. Trash must be placed in the "Bear Box" the night before trash pickup is to take place. The date of pick-up will be provided at check-in.
Heat: For your comfort, please feel free to set the thermostat at a cozy temperature while in the home. When you leave, please set the thermostat back to 55°F to conserve energy.
Allergies: Please let Tahoe Rental Company know at the time of booking if there are any concerns regarding allergies. Although Guest(s) are not allowed to have pets in most homes, the property owners themselves may keep a pet. Please do not assume that the no pets rule means that the home is allergen-free.
Telephones/Internet: Most properties are equipped with a telephone to be used for local calls only. Tahoe Rental Company is not responsible for the operation or maintenance of DSL or other high-speed Internet services and service is not guaranteed.
Linens and Towels: Rental properties include blankets, bed linens, and one set of towels for each guest up to the maximum number of guests allowed (Towels for beach, pool or spa are not included. Please bring these from home.) For convenience, nearly all of our properties have a washer/dryer.
Household Supplies: Kitchens are well equipped for meal preparation and serving. There are sufficient dishes, glasses, mugs, tableware and serving dishes for the maximum occupancy.
Dishwashing soap and dishwasher detergent are provided. There are enough hand and bath soaps, toilet paper, paper towels and trash bags to get started, however, more may need to be purchased depending on usage.
Fireplaces and Wood Stoves: Please place ashes in a metal bucket if the fireplace gets full. Do not throw ashes in the trash as embers remain hot for long periods of time and can be a fire hazard. Call our office if you have any questions about how to use the fireplace/woodstove.
Upon Leaving: Do not turn the heat off. The risk of pipes freezing is significant, which will cause extensive and expensive damage to the home. Guest(s) are responsible for any negligence in this regard. Check that all doors and windows are closed and locked. Keys must be returned to our office (or placed in a lockbox on the property); Failure to return keys to our office will result in a $35 charge.
PERSONAL INJURY/LIABILITY/INDEMNIFICATION: The owner and Tahoe Rental Company shall not be liable for any damage or injury occurring on or about the Premises to Guest, Guest's family members, Guest's invitees, except in the case of owner or Tahoe Rental Company's failure to perform, or negligent performance of, a duty imposed by law. You as Guest, on behalf of yourself, members of your party, and all the successors, assigns and heirs, hereby agrees to protect, defend, indemnify and hold harmless the Property Owner and Tahoe Rental Company, its employees, owners and other agents or representatives thereof, from and against any and all losses, costs, expense, damage, or liability (including reasonable attorneys' fees) arising out of any accident or other occurrence on the Premises or any part thereof, or in any common area, causing injury to any person or property whomsoever or whatsoever, no matter how caused, except in the case of the Owner or Tahoe Rental Company's failure to perform or negligent performance of a duty imposed by law. The Owner or Tahoe Rental Company is not responsible for damage to Guest's personal property resulting from fire, storm, rain, flood, power outage, appliance failure, theft, vandalism, leaking fixtures, acts of God, etc. Tahoe Rental Company shall not be liable for negligence or unlawful acts of the owner.
Assumption of Risk: Tahoe Rental Company is acting as a property management agent solely for the Property Owner and your rental agreement is a binding contract between you and the Property Owner. By signing the rental agreement and/or credit card form, you warrant that you are legally capable and authorized to make charges to this account. The laws of the State of California shall govern this contract. Any legal action shall take place in the County in which the Property is located.
Acknowledgement: The undersigned has read and agrees with the terms and conditions of the entire Agreement and accepts all liability for any damage beyond normal wear and tear during the reservation with Tahoe Rental Company. I further understand that I am liable for any missing items, excess cleaning, holding over, or any fines that I incur during my occupancy, and those fees/fines will be billed to my credit card.
*Tax rates are calculated as of the time of this Agreement. Guest shall be responsible for payment or all applicable taxes according to rates in effect at the time of occupancy.